Thrive to be the Best in Serving Customer’s need and want in the new era of business competition?
Learn the basic practices, special elements, and benchmarking the best practices in serving
according to Cambodian’s need and want. Join the special business seminar series on
Effective Customer Service
By Mr. Ahmad Anuar Bin Mohd Daud, General Manager, CBM Corporation
Effective Customer Service: The quest of excellence
Understanding customer need and want
Effective customer service in Cambodian context
Elements of effective customer service: place, environment, atmosphere, people, etc.
Delivering the expected quality service: obstacles and solution
Effective customer service: serving in Cambodian new way of life
Date: Saturday, 28 June 2008 Time: 8:30 a.m. - 11:30 a.m. Venue: Cambodia-Japan Cooperation Center, Phnom Penh Admission Fee: USD 3 per person
Mr. Anuar is currently the General Manager of CBM Corporation, a leading food and beverage group of companies in Cambodia. He has substantial experiences in food and beverage industry especially in Malaysia and has been deeply involving in quality service management and marketing since 1980s after graduated from university. In addition, Mr. Anuar has inspired others through his advisory position and consultancy services to develop entrepreneurs, franchisors and franchisees.
We would highly appreciate if you could kindly confirm your participation to this seminar at your earliest convenience through this number 023 880 514 or click here for register online. The seminar will be conducted in English with consecutive interpretation into Khmer. US$2 admission fee applied for existing university student and CJCC membership.
For further information, please contact:
Address: Cambodia-Japan Cooperation Center (CJCC), Human Resources Development Course,
Russian Confederation Blvd, Khan Tuol Kork, Phnom Penh, Cambodia
Tel/Fax 023 884 534, Email:
Homepage: www.cjcc.edu.kh
